Terms of Service

FlexNa app by Bangketa.PH · Last updated October 28, 2026

Your account

You must be 18 or older, or have a parent or guardian agree to these terms for you.

One verified account per person. Give accurate details and keep your account secure; you’re responsible for what happens on it.

Buying and selling

FlexNa is a marketplace. Sellers are responsible for their items, photos, descriptions and condition grades, and for shipping on time.

Only sellers approved by FlexNa can list items. The Selling on FlexNa section below and the Seller rules in the app explain how.

Not allowed: counterfeits sold as authentic, stolen goods, anything illegal, and anything the App Store or Google Play prohibits.

Each listing is priced in Philippine pesos or UAE dirhams, depending on where it ships from, and you pay in that currency. Prices shown in your own currency are estimates at the day’s rate, with the seller’s own price underneath; checkout shows exactly what you pay.

On UAE listings whose seller accepts GCash, buyers delivering to the Philippines pay in pesos by GCash, converted at the day’s rate when they pay and rounded up to the peso. Other UAE listings are paid by card in dirhams, and your bank converts it.

The buyer pays the shipping fee shown, or meets up for free when the seller offers it. For deliveries between the Philippines and the UAE, any import duties or VAT are the buyer’s.

Selling on FlexNa

To sell, apply in the app with your contact details, at least one social media account, and two photos of you holding your valid ID. FlexNa reviews every application and may approve it, ask for more information, or decline it. If it’s declined, you can apply again after 24 hours.

Approved sellers follow the Seller rules in the app. They’re part of these terms.

You can post up to 20 new listings in any 24 hours.

FlexNa’s fee is 0% for now. We’ll tell sellers before that changes, and a new fee applies only to sales made after the change.

Payment fees charged by PayMongo and Stripe for card, GCash and Maya payments are deducted from the seller’s payout.

A sale’s money becomes available to pay out 5 days after its order completes. A buyer can still report a problem in those 5 days, and the money stays on hold until FlexNa resolves it; if FlexNa refunds the buyer, the sale is reversed.

Sellers request payouts in the app, at least ₱500 or AED 30, to GCash, Maya or a bank account in the Philippines, a bank account in the UAE, or, for sellers outside both, a bank account or PayPal abroad. FlexNa sends each payout and records its reference. The transfer fee is deducted from the payout.

FlexNa keeps a record of every order, listing change, fee, refund and payout, and sellers can see and download theirs. These records can’t be edited.

Sellers handle their own taxes, including VAT if they’re VAT-registered (12% in the Philippines, 5% in the UAE).

FlexNa may remove listings, or pause or end a seller’s selling, for breaking the Seller rules or these terms.

Auctions, offers and Price Drops

Bids are binding. A bid in the last 30 seconds puts the clock back to 30 seconds, so everyone gets a fair chance to answer.

If you win, pay within 48 hours. Grabbing a Price Drop locks that price; pay within 30 minutes, or it goes back on sale.

Offers are binding too. A seller has 48 hours to accept, counter or decline an offer. If your offer (or the seller’s counteroffer you accept) is accepted, pay within 24 hours. Accepting an offer on an auction ends the auction; offers close once anyone bids.

Unpaid wins and accepted offers are cancelled and add a strike to your account. At 3 strikes, bidding and buying are paused.

Payments, shipping and refunds

On listings that offer them (FlexNa’s official store for now), UAE buyers can pay in 4 interest-free payments with Tabby or Tamara. The installment plan is between you and Tabby or Tamara, under their own terms, and they decide whether to approve it.

Peso payments (including GCash payments for UAE listings) are processed by PayMongo and dirham payments by Stripe. FlexNa holds the money until the buyer confirms they got the item, or until the order completes on its own 7 days after shipping.

Sellers ship within 3 days of payment and add the courier and tracking number.

If something goes wrong, report a problem from the order, up to 5 days after it completes. Before it completes, the seller can refund you right away. If you can’t agree, or the order already completed, FlexNa reviews it and decides. A refund goes back to how you paid, and you may be asked to return the item.

Pick-Your-Slot

Each draw shows its own mechanics on its page. Those mechanics are the official rules for that draw.

Draws are open to shoppers in the Philippines and the UAE.

Numbers are rolled by the host on random.org and entered in the app; FlexNa never picks numbers. Every roll shows in the draw’s roll log.

First Dibs: entry is free, one slot per person, and no purchase is needed to enter. The winner gets the right to buy the item at the listed price within 48 hours. If they pass or don’t pay, the next-best speller gets a turn.

Numbered Drops: a sales promotion run under the DTI permit shown on the draw. Each number is a real cap sold at its regular price; buying cap #n enters number n, and the winner gets the prize free.

Apple Inc. and Google LLC are not sponsors of, and are not involved in, any FlexNa draw.

Flexer and ShoutOut boosts

Flexer spots and listing boosts buy visibility in the app only. They have no cash value, can’t be transferred and aren’t refundable, except where the law requires.

Content and conduct

FlexNa has zero tolerance for objectionable content or abusive users: no harassment, hate, threats, sexual content, scams, spam or fake bids.

Report listings, messages or users from their page, and block anyone. We review reports within 24 hours and remove content and accounts that break these terms.

You keep ownership of what you post, and let FlexNa show it in the app and use it to promote your listings and FlexNa.

Suspension

We may pause or close accounts that break these terms or the law. You can delete your account anytime in Settings.

Our responsibility

We work to keep FlexNa running and fair, but we can’t promise it will always be available or error-free. To the extent the law allows, we aren’t responsible for losses caused by other users, couriers or outages beyond our control. Nothing here limits your rights under the Consumer Act of the Philippines.

Changes, law and contact

If we change these terms, we’ll update the date above and tell you in the app when the change matters. Philippine law applies to sales from the Philippines, and UAE law to sales from the UAE.

Questions: [email protected].

Seller rules

FlexNa checks every seller first, so buyers can trust what they buy. These rules apply to every listing and sale, and they’re part of the Terms of Service.

Authentic only

No fakes or replicas. Selling a fake means permanent removal from FlexNa.

Honest listings

Use your own photos of the actual item: front, back, inside and tags.

Give the true condition and size, and show any flaws.

Shipping

Ship within 3 days of payment, and add the courier and tracking number in the app.

Keep it in FlexNa

Keep chats, sales and payments in the app. No moving buyers to Messenger, other apps or cash deals. Buyer protection only covers sales made in FlexNa.

Honour your sales

Cancelling after a sale counts as a strike. At 3 strikes, selling is paused.

Listing limit

Post up to 20 new listings in any 24 hours.

Fees and taxes

FlexNa’s fee is 0% for now. You’ll be told before that changes.

Payment fees (card, GCash, Maya) are deducted from your payout.

UAE sellers can turn on “Accept GCash” in the Seller hub. Philippine buyers then pay you in pesos at the day’s rate, and those sales are paid out to your GCash in pesos, separately from your dirham balance.

Money from a sale is available to pay out 5 days after the order completes. Request a payout in the Seller hub (at least ₱500 or AED 30); the transfer fee comes off the payout.

You handle your own taxes, including VAT if you’re VAT-registered (12% in the Philippines, 5% in the UAE).

If rules are broken

FlexNa can remove listings, or pause or end selling for anyone who breaks these rules. Questions: [email protected].